You can find full details of our pricing here

You can see a map of the areas we cover here.

We always take credit or debit card details at the time of booking your appointment. We charge a £20 non-refundable deposit and the balance is charged to the stored card on completion of the groom All card details are stored securely by Square our Credit Card processor. If you would like to know more about how we handle your details please take a look here Terms & Conditions, Privacy Policy and Pricing

No, I'm afraid we don't accept cash or cheques.

We understand that sometimes appointments need to change. We will always work with you to re-arrange appointments. However, In the event of missed appointments or no shows a charge of 100% of the grooming fee will be payable. The same charge will apply if we are unable to park outside your house or if there is any reason beyond our control which prevents us from completing the groom. If you do need to cancel, please notify us during office hours (our office working hours are Monday to Friday 9.00 - 17.00, and please be aware that emails are not monitored outside these hours). If notice of cancellation is received less than one full working day before the appointed time, 100% of the grooming fee will be payable and if notice is received between one and two full working days prior to the appointed time, 50% of the grooming fee will be payable. If an appointment is made less than one working day in advance it will not be cancellable without payment of the full grooming fee. If you would like to know more about our cancellation policy please take a look at Terms & Conditions, Privacy Policy and Pricing.

In the unlikely event that we are unable to complete the groom for reasons beyond our control the full cost of the groom is payable. This can sometimes happen if your pet finds the groom too stressful and we believe that it is not in their best interests for us to continue. It can also happen if your pet behaves aggressively. You can find out more in our Terms & Conditions, Privacy Policy and Pricing.

Please make sure that there is space to park either on your property or immediately outside. If we can't park the full cost of the groom is still payable.

The interval between grooming appointments depends largely on how short you like to keep your dog’s coat and how well your dog is brushed and cared for at home. Obviously every dog is unique and if you would like some advice on the type of brushes to use at home or any other guidance on how to avoid your dog getting matts, please call us. Here is some general guidance: Curly and wool coated dogs (e.g. poodles, bichons, cockapoos and cavapoos) These breeds need brushing daily and professional grooming every 4 to 6 weeks (6 – 8 weeks if regularly brushed) Silky and long coated dogs (e.g. shihtzus, schnauzers, spaniels and Tibetan terriers) These breeds need brushing daily and professional grooming every 6 to 8 weeks (8 – 12 weeks if regularly brushed) Wire Coated dogs (e.g. border terriers, westies) Weekly brushing and professional grooming every 8 to 12 weeks (12 – 16 weeks if regularly brushed) Double coated dogs (e.g. border collies, retrievers, German shepherds) Brushing every other day and professional grooming every 8 to 12 weeks (12 – 16 weeks if regularly brushed)

No. Unfortunately it is only possible to groom dogs that weigh less than 40kg in our Mobile Spas.

We can still groom your dog. However, it is our policy not to try to brush out thick mats as it can cause distress to your pet. In these circumstances we will clip the matts off which may mean that we need to cut your pets coat shorter than usual. In view of the extra time taken to groom matted dogs there will be an additional charge. You can find further details in our Terms & Conditions, Privacy Policy and Pricing.

Yes. This is part of the groom and is carried out at no extra cost. However, we cannot express anal glands as we are no longer permitted to do so.

Yes. For Mobile Dog Spa appointments, we need access to a power socket, to allow us to plug in our power cable. Typically our extension cables are between 5 and 8 metres long. Our Mobile Spas carry everything else we need (such as water) on board.

Our Mobile Dog Spas are 6 metres long. We need to be able to park close to your house as our plug in cables are only about 5-8 metres long. You can see a picture of one of our Mobile Dog Spas here.

We groom your pet in a specially converted vehicle. Our Cat Spas carry their own power, so we don't need to plug into a power supply. You will need to have a strong, secure cat carrier to allow our groomer to take your pet to and from the Mobile Spa.

You need to make sure that your pet hasn't been let out and is in a secure cat carrier.

Our Cat Spas are 5 metres long. You can see a picture here.